Small Crochet Plushie Custom Order (Please DO NOT purchase without reading the description and contacting me first)
$15.25
**DO NOT PURCHASE THIS LISTING WITHOUT CONTACTING ME FIRST. I will assign you the correct listing to purchase. Please read the following description to learn about the custom order process.**
TO PLACE A CUSTOM ORDER, please make sure to:
1. Contact me about your order using the Contact Us button or this link: https://themaryjay.patternbyetsy.com/contact-us
and let me know what you have in mind for your custom plushie(s). I will let you know if it is something that I can do for you (usually within 24 hours) and if so, discuss your order with you in further detail. This ensures that I can make you the best and most accurate plushie possible to what you had in mind!
Please keep in mind that I do NOT currently accept commissions for new types of animals or designs. Here are some animals that I do make:
-Axolotl: one size
-Bee: baby, mini chunky, medium, regular, big, or jumbo size
-Narwhal or Whale with Horn
-Whale: modified (in between medium to big size) or jumbo size
-Frog: medium size or baby size
-Ghost: Big or mini size
-Chubzilla (chubby dinosaur): one size
-Nubz the dino: one size
-Turtle: one size
-Bunny: one size
If there's an animal that you've seen me make on my social media, but is not listed here, feel free to ask about it. I may or may not still be making them.
The size in the title of this custom order listing is solely for me and for shipping cost purposes. It does NOT always correlate with the size of the plushie(s) or mean that all of my plushies are available in these sizes.
2. After discussing the details of your order, I will direct you to the correct listing to purchase and provide you with a custom order number (CO#) to select as your "type of plushie". Since this is the way that I am able to identify what I'm making for you, custom orders placed from this listing WITHOUT messaging me first will either be cancelled (if I catch it before making and shipping the order) or receive whatever order the CO# was assigned to. Due to their nature, custom orders cannot be returned and refunded after they have been made, so please make sure you have messaged me first and selected the correct CO# that I assigned to you.
Please note that my plushies are meant to be more like decorations and are not meant to be toys for children.
PROCESSING TIME:
The current processing time for all my custom orders is around 1-2 weeks from the date of purchase. Please also take into account time to discuss your order and shipping time in addition to this. I recommend reaching out to me at least one month before the date that you need the plushie to ensure that it arrives in time (if you are in the US). If you are outside of the US and it is shipping internationally, I recommend reaching out to me at least 1.5 to 2 months in advance to account for international shipping time. It takes longer to deliver to some countries than others.
Custom orders purchased from this listing will receive a photo of the finished item at least 12 hours before it is mailed out. If you'd like to see how it looks before it is shipped, please make sure to check your email/messages frequently around the time your order is supposed to ship out. I am required by Etsy to ship it out by the end of the processing time and while I try to finish custom orders early, sometimes when I am experiencing a high volume of orders , I may need to use the majority of the processing time to finish your order. If this is one of those cases and I do not hear back from you about any changes within the 12 hour period, I may proceed to ship if necessary to make sure your order does not arrive late. If at any point in this process, you'd like an update on your order or a more specific estimate of when it will be finished, please feel free to reach out to me at anytime. You can contact me again through the same chat where we discussed the details of your order, or through Etsy or the "contact us" form again (If you contact me outside of the initial chat, please also include your order number so I know which order to look up).
GENERAL PLUSHIE DETAILS AND WARNINGS:
-Material: Polyester yarn, polyester fiber fil, plastic safety eyes, acrylic yarn (for some plushies, used as blush or mouth detailing)
-ALLERGENS: While I take measures to keep materials and products away from pets, this product is stored, packaged, and handmade in a home with a cat and may be exposed to cat fur, cat dander, etc. Workspaces are regularly disinfected with disinfectant wipes.
-CHOKING HAZARD WARNING: This product is NOT intended as a toy! Keep away from infants, young children, or pets! Safety eyes and other materials can be a choking hazard.
-Address: Please make sure to double check that your address is correct when placing your order! Buyers are responsible for delayed, returned, or lost orders as a result of an incorrectly entered address. If the item is returned to me, there may be re-shipping costs to accommodate a change of address. If you need to change or update your address, please message me using the "contact us" before your order has been shipped out and I can change the address for you.
Due to the extra time, care, and uniqueness put into crafting custom orders, custom plushies may cost a little more than similar non-custom plushies in my shop.
SOCIAL MEDIA AND FILMED ORDERS:
You are welcome to ask me to film your custom order for social media. I will do my best to accommodate filming requests, but this does not always guarantee that a video will be made.The video may be posted onto any of my social media platforms (Tik Tok, Instagram, Youtube etc). If you would like me to film a video on your custom order, please let me know through the messages where we discussed your order. If you'd like to be tagged, please leave your handle and let me know which social media platform it is for.
The style of the video and when it will be posted is up to my discretion.
Videos may include:
-mentioning you/shouting you out by first name
-the crochet process of making your order
-background information behind your order (based on what you told me in messages)
-information relevant to the design that you chose for your order
-a recreation of the dialogue in the messages (condensed and sometimes paraphrased)
-packaging
If you're not comfortable with any of the above or have any conditions/anything specific that you'd like me to omit, please let me know! :)
All plushies and orders may be shown on my social media or website regardless. However, I will always ask for your permission before I include your name or story (unless you specifically asked for your order to be filmed, in which that request will be considered as permission). Not all plushies or orders will be recorded for social media.
For full shop policies please visit: https://themaryjay.patternbyetsy.com/about
Shipping from United States
Processing time
1-2 weeks
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
The Mary Jay Privacy Policy
Last updated 8 September 2022.
This Privacy Policy describes how and when The Mary Jay (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from The Mary Jay (https://www.etsy.com/shop/themaryjay?ref=profile_header), contact me, or otherwise use my services through Etsy.com or its related sites and services.
You agree that by purchasing an item from The Mary Jay or otherwise interacting with The Mary Jay, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave The Mary Jay immediately.
I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through The Mary Jay. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.
Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.
Why I Need Your Information and How I Use It
I collect, use and share your information in several legally-permissible ways, including:
- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;
- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and
- As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use;
Information Sharing and Disclosure
Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:
- With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;
- With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:
I share you personal information with these third parties, but only to the extent necessary to perform these services;
- In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Furthermore, messages, "optional notes", first names, or items purchased may be shared on my public social media accounts (Tik Tok, Instagram, Youtube, etc). However, no identifiable personal information (such as full names, addresses, emails) will be published on these platforms without expressed permission.
How Long I Store Your Information
I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:
- Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.
- Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.
- Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
You may reach me with any concerns relating to privacy at themaryjaycrafts@gmail.com .
For purposes of EU data protection law, I, Mary Qin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at themaryjaycrafts@gmail.com.
Frequently Asked Questions
Processing Time
Processing time varies depending on the item. Please view the individual listing for the processing time. If your order contains items with different processing times, your order will ship out based on the item with the LONGEST processing time. If you would like items with faster processing times to ship out earlier, please place separate orders.
Shipping Information
Once you order is marked as "shipped", it is in the possession of USPS shortly after. It can take a few days for USPS to update the status from "Pre-transit" to "In Transit", even though your package is already on its way. Shipping time varies based on location. Please note that there may be potential shipping delays by the carrier, especially around the holidays, that are unfortunately, not in my control.
For digital patterns, you should be able to find it available for download in your order confirmation email or your Etsy order history. If you are unable to find it or there is technical difficulties, please reach out to me and I will gladly email it directly to you.
Cancellations/Returns
I currently do not accept cancellations or returns unless there is a problem with the item or with the fulfillment of your order. If there is an issue with your order, please contact me through my shop within 14 days from delivery and I'll gladly help you out.
Damaged/Defected Items
If your order arrives damaged or defected, please message me through my shop within 14 days from the time of delivery in order to receive a replacement. Photo proof is required
Lost Packages
If your order is lost in transit, please contact me through my shop within 14 days from the estimated delivery date.
Custom and personalized orders
While I regularly disinfect my workspace, all items are stored and packaged in a home with a cat and may be exposed to cat fur, cat dander, etc.
WARNING: Choking Hazard!
My crochet plushies are meant to be decorations and NOT toys for children. They contain safety eyes and other materials that can be choking hazards. Keep away from babies, young children, pets.
Allergies
While I regularly disinfect my workspace, all items are stored and packaged in a home with a cat and may be exposed to cat fur, cat dander, etc.
Posting onto Social Media
All plushies and orders may be shown on my social media or website (social medias can be found @themaryjay and website at themaryjay.com). However, if I do include both your name and story, I will always ask for your permission first. The exception is 1. you specifically already asked for your order to be filmed, in which that request will be considered as permission and 2. I may feature the "optional note" you left for me on your order or your "message", but will not include your name or any other identifying information about you without your expressed permission. Not all plushies or orders will be recorded for social media.
Shipping Address
Please make sure that your shipping address is accurate! If you need to update your shipping information, please reach out to me through Etsy's messaging system before your order has been shipped out and I can change the address for you. Once it is with USPS, unfortunately, I can only direct you to resources with the carrier. Please note that buyers are responsible for any delays, returns, or losses caused by an incorrectly entered address. If the item is returned to me, there may be a re-shipping costs to accommodate a change of address.